Return & Refund Policy

At HYDROJUG, ensuring your satisfaction is our top priority. If you are unhappy with your purchase, you may qualify for a return or refund following the terms outlined below.

Requesting a Return

All return requests must be made within 30 calendar days from the date your order is delivered. To qualify for a return, your item must meet these criteria:

Unused, unworn, and in original condition.
Returned with all original packaging, tags, parts, and materials intact.
Free of any signs of wear, damage, abuse, or alterations.
In a condition suitable for resale after inspection by our team.

Returns not fulfilling these conditions, or missing original packaging, will be declined.

Non-Returnable Items

The following products cannot be returned to HYDROJUG:

Personalized or custom-crafted products.
Downloadable software or digital media.
Gift certificates and gift cards.
Items purchased on final sale or clearance.
Items damaged after delivery due to customer misuse or neglect.

Canceling Your Order

Orders may be canceled within 12 hours of purchase. Please contact us immediately at rixigelias@gmail.com to request a cancellation. After this period, orders will proceed through processing and shipping.

Refunds

When we receive your returned package, HYDROJUG will inspect the item(s) to confirm they meet return conditions. Approved returns will be refunded to the original payment method within 7-10 business days. Note that your financial institution may take additional time to finalize the refund.

Return Shipping Costs

You are responsible for return shipping fees unless the item you received was defective, damaged, or incorrectly sent. Original shipping fees are non-refundable and were calculated at checkout.

Order Processing and Delivery Timeframes

Processing time for orders at HYDROJUG typically takes 2-4 business days. Shipping durations depend on destination and selected services, ranging from 7-15 business days.

Handling Damaged or Wrong Orders

If your shipment arrives damaged, incomplete, or incorrect, please retain all packaging materials and contact us immediately at rixigelias@gmail.com. We will work quickly to correct the issue.