Shipping Policy

Shipping Policy for HYDROJUG

Order Processing Time

HYDROJUG processes most orders within 1-3 business days following payment confirmation. During major holidays or special promotional events, processing may take longer than usual.

Shipping Duration and Costs

After dispatch from our facility, delivery typically takes between 7 and 12 business days to arrive at your United States address. Shipping fees are calculated based on your order specifics and are displayed during checkout before you complete your purchase.

Tracking Your Shipment

Once your order has shipped, we will provide you with tracking information so you can monitor its progress. Please allow some time for tracking systems to update with the latest status after shipment.

Order Cancellations

If you wish to cancel your order, please contact us within 12 hours of purchase. Cancellations requested after this window may not be possible as processing may have already begun.

Returns and Refunds

Returns are accepted within 14 days of delivery.
Customers are responsible for return shipping costs, except in cases where the item is damaged, defective, or incorrect.
Refunds will be processed within 5-10 business days after we receive and inspect the returned merchandise.

Additional Information

Delivery time estimates may vary depending on your location, customs processing, and carrier operations. Occasionally, unforeseen delays such as adverse weather, transit disruptions, or public holidays may impact delivery times beyond our control.